FAQS & Help

How long will it take for me to get my order?

Most orders ship within one business day. There are occasional peek times when this will not be the case.  If something is out of stock and cannot be shipped out on time, we will notify you via email immediately.  Average delivery time from our warehouse is 2-3 business days for the Eastern USA, 3-5 business days for Western USA addresses. 
Canada is typically 10 days to 2 weeks.  Countries outside the US vary between 3-4 weeks. *Please note, due to Covid19- shipping and customs have been taking longer. Please consider this when ordering internationally.

 

Do you offer overnight or express shipping?

Yes, but you must call us to place order and arrange this during that time.  Some items may not be available for overnight shipping so it is important to call us to arrange this service.

We normally ship all orders via the U.S. Postal Service first Class or Priority mail depending on weight. 
Typical delivery times are 2-3 business days for Eastern US addresses and 3-5 business days for Western US addresses.

 

Where can I get a tracking link or code for my order?

We ship all orders via USPS (the U.S. Postal Service) First Class or Priority mail.  If you did not receive a confirmation email for your order with this information, please contact us via email and we will be happy to look this up for you.

 

How do I change my order?

Simply send us an email or call us and one of our staff will be happy to help you. If the order is already shipped, we will be unable to change the order but will be happy to work with you to figure out a workable solution.

What Size Flag do I need for my Inground Flagpole?

We suggest that your flag be 1/4 the height of your flagpole. For example: If you have a 20 foot flagpole, a 3×5 ft flag will work perfectly.  (with the 5 feet larger part of the flag being 1/4 the height of a 20′ flagpole).

Here is a recommended size guide:

Flagpole Height vs.  Flag Size:

20′ – 3×5, 4×6 feet size flag

25′ – 4×6, 5×8 feet flag

30′ – 5×8, 6×10 feet flag

40-45′ – 6×10, 8×12 feet flag

50′ – 8×12, 10 x 15 feet flag

60-65′ – 10×15, 10×19 feet flag

70-80′ – 10×19, 12×18 feet flag

90-100′ – 20-30, 30×60 feet flag

Where are your flags made?

We are an American owned and operated company. When possible we seek to supply high quality American-made items. 
Many of our flags are made in the USA. We also have imported flag items available at a lower cost alternative.  In fact, we would not be able to provide a number of the designs customers love if we did not get them (or some of their parts) from other places.   With the flag items we import, we create jobs for Americans and bring money and success into this country.  
So while some of our other flag items are not made in the USA,  we urge you not to dismiss them completely.  To get them made took American ingenuity, business savvy and work ethic. Behind each one is an American who had an idea, made a plan,  took a risk, got it made and available for you now.

 

Are Your Flags Double-Sided? Do they read right on both sides?

This is a common flag question. 
All our flags are made and display correctly.  By “correctly” we mean they are backwards on the back of the flag. 
All flags naturally have a front and back sides. For example, words that appear on the front of a flag almost always appear in reverse on the back of the flag.
It is unusual to have a truly double-sided flag that “reads” correct on the back. To accomplish this you would have to sew two flags unnaturally back-to-back. 
BUT, DON’T TAKE OUR WORD FOR IT. 
In the image below you can clearly see the Marine Corps flag has reversed letters on the back (look at the bottom of the image and the word “Marine” is reversed. The word above it, “United”, curls around and is correct (so you know we did not doctor the image).

We’d not suggest to these gentlemen that their flag is anything short of correct.   

 

How do I attach the flag to my flag pole?

Flags intended for outdoor and decorative use have what are called “grommets” – little rings at the far top and bottom corners on the left of a flag. Typically a flag will clip onto the pole via these rings.
Unless otherwise stated, all our flags have metal grommets for longer lasting wear. 
Flags that are  intended for ceremonial purposes will have a pole hem. This is an extra vertical sleeve at the left side where a pole slides in and supports the flag. They do not also have grommets. 

What is your 30 day return policy?

Basics of our 30 day return policy. We accept returns of items within 30 days of shipment. 
If you are not happy with an item you purchased from us, you may get a refund of the purchase price, or a replacement for a damaged or otherwise unacceptable item.  You will need to return the item to us prior to getting your refund or replacement.  Shipping costs are not refundable and we do not provide or reimburse return postage costs for returns.
To return an item to us, please request a RMA (Return Merchandise Authorization) by sending us an email. All Sales are Final on Custom Made Flags and are non-returnable.

How a return’s cash value is calculated in orders with “free” items. 
In doing a refund for an item that was purchased as part of our buy 2 get a 3rd item free program, the return value must be adjusted to allow for the value of the “free” item(s) included in the order.  
The refund value is based on the items percentage contribution to the over all order value.

We calculate the cash refund value on a single item in the following way:
Item Retail Value divided by Order Retail Value before discount = Item Value Percentage
Order cost times Item Value Percentage = Cash Value

For example:
A $100 flag and a $50 flag are purchased. One additional $25 flag is selected at the time of purchase as the “free” flag under our promotion.  Later the customer wishes to return the $100 flag for a refund. 
      The Retail Order value  = $175
      The Returned Items % of the Retail order Value – 57%
      The Orders Item Cost was $150.
      57% of $150 = $85.50 

The Cash Value of the Returned $100 item is adjusted to be $85.50 to account for the “free” item’s value in the order. 

 

Do you offer any Special Offers or Discounts?

Yes, simply join our email list and when we have special offers/discounts we email them directly to you.  Be sure to visit our blog here or at the bottom of our website to enjoy special offers there as well.

 

How Our “Buy 2 get 3rd Free” Offer works

In our store most items are eligible for our buy 2 get any 3rd item free offer.
Put simply, this special offer means that when you buy any two items, you may then select any 3rd item of equal or lesser value free. This also scales up so that you get awarded a free item for each 2 you select.
So when you purchase 4 items you get 2 free, purchase 6 items get 3 free, etc. 
 
How to get your free item(s):
Simply add any 3 items to your shopping cart and check out with them. Our cart will automatically make the eligible item free and will show you clearly which item(s) you are getting free.
 
Some restrictions and rules:
1. Not all items are eligible to be part of this offer. However, about 98% of our current store items are included.
2. Shipping charges apply to all items, including the “free” 3rd item(s).
3. You may combine this offer with any coupons or gift certificates you have been given.
4. You must select to your shopping cart and check out with the free item at the time of placing your initial order. 

 

Do you sell the Rebel Flag?

Absolutely.
We have stepped up the availability of all the “Southern Heritage” flags in response to recent demand. 
We are shipping these flags out daily to anywhere in the world. Supplies are limited and sometimes we run out for a little while. Rest assured we will fill all orders as quickly as possible. 

 

Do you sell wholesale?
Due to Covid causing havoc on supply/shipping lines, we are no longer taking on new wholesale distributors at this time.  We apologize for the inconvenience.  However if you need something in a pinch, do reach out to us and we will try to help you as best we can during these trying times.

 

Can I order via phone?
Yes, we are open Monday through Friday from 9am-5pm Eastern Standard time.  If we are on the other line, please leave a message and we will call you back as soon as possible.

 

Is the packaging discreet?

Yes, because flags are often emotional items, all our packaging is discreet.  There is no hint of which flag design is inside.  Many flags are purchased as gifts as well and we’re not going to be the ones to ruin the surprise 🙂 

If your order is a gift being shipped directly to the receiver then you may not want us to send an invoice, just make a note in the comment field saying: GIFT- NO INVOICE PLEASE.